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What if I have a problem with my orders? PDF Print E-mail
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Friday, 06 October 2006 19:28

AptBridge does all item and customer matching automatically between your online store and QuickBooks. Most of the time, your sales receipts and customers are created without you ever even needing to think about it. Sometimes, however, a problem will occur -- maybe there is a mis-match between your online store's product information and your QuickBooks information, or maybe you accidently inactivated a QB item.

AptBridge detects errors during order compilation and QuickBooks communication and proactively provides email notification to you regarding the problem. For instance, let's say you mis-entered a SKU number in your e-commerce store. AptBridge will send you an email, pointing out the applicable order and product mis-match in question. You simply log in to your store, and fix the SKU identifier.

We provide phone and email support.  If you have a problem using the AptBridge system, we want to help you get it solved.  Standard support includes an incident per month.  Additional support incidents are charged at our standard rate.  If you encounter a problem that is a result of a bug or error in the AptBridge system, we will fix the error without charge.

Last Updated ( Tuesday, 17 June 2008 23:53 )
 
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