aptbridge

Cross-Match Errors

A Cross-Match error is the most common error type, and typically is the result of an e-commerce SKU mis-match when compared with known QuickBook item names. Typically, AptBridge compares the ordered product SKU, sent from the e-commerce system, against all all QB items to an item match. If a SKU has been mis-typed in the e-commerce system (for instance), AptBridge will generate an error code during the order creation process, and (depending on preference settings in the bridge) generate an error notification.

Other mis-match errors can result from tax-code item or tax-code rate lookup errors in AptBridge.

• 10000-product not found
• 10010-no product foreignID

For all SKU mis-matches, the easiest fix is simply to correct the SKU in the e-commerce system (change the idenfitier to match the associated QuickBooks item name). During the next scheduled AptBridge order download cycle, the ordered item will be identified, and the order created/corrected in AptBridge and the sales document automatically sent to QuickBooks.